The day a subscription/membership will be charged Periode attempts to charge the payment method the user has selected. For example a credit card.

If the transaction fails an email will be sent to the end user. For example due to insufficient funds. The customer must then either update their payment method on the link provided in the email.

By default Periode will attempt twice a day for 3 days, if it still fails the subscription will be terminated.

If the customer wishes to renew a terminated subscription they must then enter into a new subscription.

When a transaction is cancelled or refunded, Periode immediately sends a notification that the amount is to be either released or returned to the customer's account. As a rule, it takes 2-3 banking days for this to be completed. Note this can vary greatly depending on which bank and which card the customer used at the time of purchase.

No problem! We always want to meet customer needs. Send us an email at contact@periode.no or by phone.

Yes, within certain limits one can change a subscription. This is, for example, by going from a “Basic” to “Premium” subscription. You will also be able to change the price of your subscription. Tools for these changes can be found in our user portal.

Yes, we use a Stripe setup which supports most payment methods. For Scandinavian customers we support Vipps.

We have a Checkin view used by many saunas around the world with a calendar showing all your products at each location making it easy to mark customers as arrived.

We take data protection seriously. All personal data and waiver signatures are stored securely on the Periode platform. We follow GDPR principles around data minimisation, secure storage, and limited retention.

We rely on Google’s enterprise-level security for the storage of all data, including encryption, access controls, and monitoring. In addition, Periode enforces secure authentication and follows industry best practices. (edited)

You’ll be able to export all transactions, bookings, memberships, and payments directly to Excel/csv files.