By the morning of the draft day, we attempt to carry out a move. If the move will not be completed, we will try again in the evening. We repeat this for three days and if the move is not completed by then, we will cancel the subscription. During this time, the customer will have the opportunity to address the problem by, for example, transferring money to the account.

When a transaction is cancelled or refunded, Periode immediately sends a notification that the amount is to be either released or returned to the customer's account. As a rule, it takes 2-3 banking days for this to be completed. Note this can vary greatly depending on which bank and which card the customer used at the time of purchase.

No problem! We always want to meet customer needs. Send us an email at contact@periode.no or by phone.

Yes, within certain limits one can change a subscription. This is, for example, by going from a “Basic” to “Premium” subscription. You will also be able to change the price of your subscription. Tools for these changes can be found in our user portal.

Yes, we use a Stripe setup which supports most payment methods. For Scandinavian customers we support Vipps.

We have a Checkin view used by many saunas around the world with a calendar showing all your products at each location making it easy to mark customers as arrived.

We take data protection seriously. All personal data and waiver signatures are stored securely on the Periode platform. We follow GDPR principles around data minimisation, secure storage, and limited retention.

We rely on Google’s enterprise-level security for the storage of all data, including encryption, access controls, and monitoring. In addition, Periode enforces secure authentication and follows industry best practices. (edited)

You’ll be able to export all transactions, bookings, memberships, and payments directly to Excel/csv files.